Klarna is a well-known payment solution that lets the clients buy things and then pay for them over time. Although, there may be circumstances that you may require to cancel an order that you have made. For whatever reason – it might be a change of mind, getting a better deal or there is a problem with the product it is important to know how to cancel a Klarna order. In this guide, you are going to learn how to cancel Klarna order effectively coupled with its diverse situations.
While Klarna is a buy now pay later service and does not necessarily make it possible for people to cancel an order, there are a few ways that you can do it.
We now move to the steps with some caution that not all orders in Klarna can be canceled; this depends on the order status and merchant’s policies. Here’s what you need to consider:Here’s what you need to consider:
Order Status: Merchants can easily cancel orders that have not been processed and or shipped to the customers in most instances.
Merchant Policies: All merchants with which Klarna cooperates have different rules regarding cancellations, and these rules are listed. So it is advisable to look at such policies before continuing with the process.
Klarna Order Cancellation: A Simple Framework
1. Check Your Order Status
The first step in canceling your Klarna order is to check the order status:The first step in canceling your Klarna order is to check the order status:
Pending Orders: Of course, if your order has not been processed or is currently under processing, your probability or likelihood of having your order cancelled is higher.
Shipped Orders: If the order has been shipped you might not be able to cancel the order directly through the Klarna app. In contrast, you may have to return the item once it is received depending on some conditions that come with it.
To track the status, the consumer will have to access their account with klarna dot com and go to the ‘orders’ tab.
2. To cancel the order the service has to be contacted directly through the merchant, so that it is not charged to the account.
Since Klarna acts as a payment processor, you’ll need to contact the merchant directly to cancel the order:Since Klarna acts as a payment processor, you’ll need to contact the merchant directly to cancel the order:
Contact the Merchant: Call the merchants support hotline, or send an email to their support department or log into live chat. Simply give them your order number and I am sure you will get support for your case to be cancelled.
Follow Merchant’s Cancellation Policy: Canceling your services with the merchant is very straightforward because most companies have a cancelation policy that they will walk you through the options, which could be to fill out a cancelation form or responding to a cancelation email.
3. Cancel Order Confirmation in the Mobile Application
Once the merchant has confirmed the cancellation:Once the merchant has confirmed the cancellation:
Open the Klarna App: Klarna through the app or via an online platform as a way of accessing your account.
Go to Orders: You will locate the “Orders” which will help you locate the particular order which you would wish to cancel.
Check Cancellation Status: The order should be either canceled or in progress of being canceled at this stage; it should display the “canceled” status.
Monitor Payment Plan: When the order has payment plan linked to it, then Klarna will make the necessary changes or even cancel the payment plan.
4. Handling Refunds
After successfully canceling the order:After successfully canceling the order:
Refund Process: The merchant will handle the refund and, for your information, Klarna will make the refund directly to the initial mode of payment. This may take several days depending on the merchant selected to verify the charge back.
Klarna Payment Plan Adjustments: You agree to pay the amount stated in user terms and or the new amount by the due date however if you have already made payment cancellation means that Klarna will refund the amount paid or Amend and change your payment plan according to cancellation terms.
5. Suppose the order cannot be canceled or you’re not sure whether it can be canceled:
If the order cannot be canceled because it has already shipped or is non-cancellable:If the order cannot be canceled because it has already shipped or is non-cancellable:
Wait for Delivery: Take the delivery quickly, and then return the item according to the information which you got from the merchant’s return policy.
Return Policy: This will help you to know how to go about with the refund process in a bid to avoid some misunderstandings with regards to the merchant.
Payment After Return: Klarna will then move your payment plan or refund you once the merchant has completed the return.
Common Issues and Troubleshooting
Even with a clear process, you might encounter issues when canceling your Klarna order:Even with a clear process, you might encounter issues when canceling your Klarna order:
Order Not Showing as Canceled: If the status of the order still has not changed, then it is necessary to turn to the Klarna customer support.
Delayed Refunds: Refunds can also take a while depending on the time that the merchant takes to process the same. Referral for timelines of refunds as stated in Klarna.
Inability to Cancel: If you could not cancel the payment plan, contacting the merchant and Klarna for assistance will assist in the problem.
Contacting Klarna Customer Service
If you need further assistance with canceling an order:If you need further assistance with canceling an order:
Klarna App Support: For direct assistance use the in-app support feature.
Customer Service: Call Klarna’s customer service or fill in the contact form on their website. Always be ready with the information about your order.
The Cancellation and Refund Policy of Klarna
Understanding Klarna’s policies can help avoid confusion:Understanding Klarna’s policies can help avoid confusion:
No Fees for Cancellation: Klarna cannot charge fees for canceling any order but do check on the policies of the merchant.
Refund Timelines: In fact, refund can only be effected as soon as the merchant has agreed to the cancellation and this takes anywhere near 5-7 business days at most.
Conclusion
While cancelling an order with Klarna is quite easy, it has to be done in co-ordination with the merchant and the company. As explained above, by following the guideline below you will agree that cancellation process can be easy. When pursuing an order status, regularly monitor it and take some action to change your fate. However, if there is any form of complication, there is always customer care service through which you can consult with Klarna.
Related Questions
Can I cancel a Klarna order after it’s shipped?
No, but you can return the item following the merchant’s return policy.
How long does it take to receive a refund after canceling a Klarna order?
Refunds are typically processed within 5-7 business days, depending on the merchant.
Will canceling a Klarna order affect my credit score?
No, canceling an order will not affect your credit score.