Depop, is a recognised social shopping application that enables fashion buyers and sellers to make easy transactions. However, there may be situations wherein you may require to cancel or modify an order for some reason or the other. Here we will explain step by step how to cancel an order on Depop, as well as answer to most of the questions and doubts users might have regarding the cancellation policy.
From the customer/customer’s perspective, it has been observed that they cannot seem to cancel an order on Depop.
Well, yes, you can cancel an order on Depop, albeit some conditions are as follows: depending on whether the payment got through, the shipping status, and if the seller sees it necessary too. It is equally important in using Depop to fully comprehend the conditions under which you can have an order canceled.
How to Cancel an Order that You Made on Depop: Depop: A Detailed Guide
Assess the Order Status:
When planning to effect a cancellation, a great care should be taken to know the status of the order. If the seller has not posted your item, you are likely to find it easy to have your order cancelled.
To track your orders, go to the main Profile tab and select Purchases on the side menu.
Contact the Seller:
The first thing that one needs to do, in order to cancel an order that they have placed at Depop is to ensure that they contact the seller. This can be done by sending a message through the use of depop application in the mobile phone.
Gentle remind them why you have to cancel and ask them to accept the cancellation.
However, this must be done under the approval of the seller to be allowed to go further and complete the cancellation.
Request a Refund:
In case the seller consents to the cancellation of the order, kindly ask for the refund of your payment. If you made payments through PayPal, the seller is capable of giving a refund through the PayPal account ,you will see the refund in your PayPal account.
Make sure you and the seller acknowledge the cancellation and refund so in the Depop Messaging it will keep a record as well.
Escalate if Necessary:
If the seller never replies to your message, or if they flatly refuse to cancel the order, you may need to escalate the situation.
The policy outlining the protection of the buyer at Depop can be useful under these instances. If you made the payment through PayPal, then, first of all, you can raise a dispute through PayPal’s resolution center.
Final Confirmation:
After the order is canceled, and the refund is requested, be sure to get a confirmation from the seller as well as in the application.
Some people reported that the refund was credited back to the card or the PayPal account used to its purchase.
Conclusion
It is rather simple to cancel an order you placed on Depop as long as the order is not shipped and the seller is open to the idea of canceling the order. Remember always to make your communication with the seller concise and record your communication within the Depop application. In doing so, you will be able to pin down your buying and canceling strategies and be able to proceed to handle both efficiently.